MedTech App
BlueMountain at MasterBorn
2023
Overview
A comprehensive mobile solution for pharmaceutical and research laboratories, enabling technicians to manage critical equipment maintenance and calibration processes. The platform transforms traditional web-based asset management into an intuitive mobile experience with industry-first offline capabilities. Our team was tasked with creating a mobile application that would revolutionize how technicians in pharmaceutical and research facilities handle their daily operations. The solution needed to address complex compliance requirements while maintaining user-friendly interface and ensuring data accuracy in environments with limited connectivity.
Challenges
Meeting strict medical industry compliance requirements and certifications while maintaining excellent user experience
Creating a mobile extension of a legacy desktop application while bridging the gap between modern mobile UX and existing workflows
Developing innovative UX patterns for offline functionality, including complex data conflict resolution, task queuing, and offline editing capabilities
Optimizing the interface for users working in protective equipment and challenging environments while ensuring all critical information remains accessible and legible
Results
Successfully delivered a compliant solution that met all client requirements, leading to implementation phase approval
Gained significant industry recognition at pharmaceutical conferences, securing additional funding for product development
Established market advantage through innovative offline capabilities, surpassing main competitor offerings
Secured contract extension for additional projects, including redesign of the legacy desktop platform
Key Learnings
Mobile app design requires deep user empathy to create truly valuable solutions
Sometimes traditional design patterns are more effective than trending solutions when dealing with regulatory requirements
Medical industry projects demand extensive research and understanding of domains typically outside a designer's comfort zone
